--- title: Enterprise-grade OpenSearch support description: Get enterprise-grade OpenSearch support from Canonical. Enjoy security, automated deployment, maintenance, and upgrades across private and public clouds. url: https://canonical-com-2946.demos.haus/data/opensearch?format=md --- # Enterprise support for OpenSearch Supported with Ubuntu Pro Unlock a scalable and open source foundation for all your search and analytics use cases, ranging from observability to RAG and threat intelligence. Canonical’s OpenSearch automation and artifacts provide you with up to 15 years of security maintenance, 24/7 SLA-backed support, and expert consultancy services to meet your specific requirements. [Contact us](https://canonical-com-2946.demos.haus/contact-us) --- ## Run OpenSearch across public and private clouds When you use our OpenSearch artifacts, you benefit from optimized configurations for every cloud. You can run OpenSearch on public clouds, or in your private data center on top of MAAS and MicroCloud, OpenStack or VMware. ## Our offering by the numbers --- 1000s of users Rely on our services Our own customer support portal is powered by our inhouse managed OpenSearch cluster, serving thousands of users. [Contact us ›](https://canonical-com-2946.demos.haus/data/opensearch#get-in-touch) --- 10+ automations For your operations Includes deployment, scaling, backups, restores, auto-tuning, encryption, monitoring, and upgrades. [Check our automation ›](https://canonical.com/data/opensearch/docs/2/how-to/) --- ~ 30 minutes To get started Get up and running quickly in your local lab environment or your live production infrastructure setup. [Try it yourself ›](https://canonical.com/data/opensearch/docs/2/tutorial/) --- ## OpenSearch deployment options ### Snap Get our OpenSearch snap for added confinement and atomic updates. [Try the snap](https://snapcraft.io/opensearch) --- ### Container Use our OpenSearch container to benefit from a minimalist and self-contained solution for deploying OpenSearch clusters in all of your environments. [Try the container](https://github.com/canonical/charmed-opensearch-rock/pkgs/container/charmed-opensearch) --- ### Software operator Our software operator helps you automate the operations of your OpenSearch clusters, including deployment, scaling, encryption, and upgrades. [Check our software operator](https://charmhub.io/opensearch) --- ## Popular OpenSearch use cases --- Knowledge and product discovery OpenSearch empowers companies to deliver precise search results despite imperfect user inputs or incomplete product knowledge. In e-commerce, for example, the ability to gracefully navigate search ambiguity is essential for maximizing conversions. --- Retrieval-augmented generation OpenSearch enables organizations to customize AI-generated responses by feeding large language models with in-house data and by using silicon-accelerated vector and hybrid search capabilities. In customer support, grounding automated workflows in specific company documentation makes it possible to deliver highly relevant, context-aware answers. --- Observability analytics OpenSearch provides engineering teams with a highly scalable engine for log centralization and high-speed search. In IT operations, the ability to rapidly correlate and query massive volumes of system logs is critical for diagnosing root causes and honoring SLAs related to availability. --- Security analytics OpenSearch equips security, risk, and compliance professionals with a unified platform to proactively detect, investigate, and thwart malicious activity. OpenSearch enables users to automatically correlate centralized event data against out-of-the-box detection rules, accelerating responses against fraud and cybersecurity threats. --- ## OpenSearch support services Whether you are exploring OpenSearch or need deep expertise to scale your deployments and meet your SLAs, our subscription-based services – including [Ubuntu Pro](https://ubuntu.com/pro) – are designed to support your team and free them from time-consuming and error-prone tasks. Our on-demand services help you address specific challenges by designing the right solutions, providing targeted knowledge transfer, or delivering timely expert consulting tailored to your needs. [More details on our services](https://canonical.com/data/services) ### **Subscription-based** What's included --- * Security maintenance * 24/7 phone and ticket support * SLA-backed firefighting support * Managed deployments * And much more ### **On-demand** What's included --- * Workshops * Deployment packages * Consulting packages * Trainings * And much more --- ## Community and support ### Connect with the community [#### Matrix chat](https://matrix.to/#/#charmhub-data-platform:ubuntu.com) --- ### Contact us [#### Tell us more about your needs](https://canonical-com-2946.demos.haus/contact-us) --- ### Read more [#### Vector search performance of Charmed OpenSearch: the benefits of Intel® AVX-512](https://ubuntu.com/engage/opensearch-intel-performance) [#### Large Language Models (LLMs) Retrieval Augmented Generation (RAG) using Charmed OpenSearch](https://canonical-com-2946.demos.haus/blog/vector-database-large-language-models-opensearch) [#### Vector databases for generative AI applications](https://ubuntu.com/engage/vector-databases-generative-ai) --- ### Contribute [#### Software operator for OpenSearch](https://github.com/canonical/opensearch-operator) --- OpenSearch is a registered trademark of LF Projects, LLC. Other trademarks are property of their respective owners. Our offerings and services for OpenSearch are not sponsored, endorsed, or affiliated with the trademark owners. Close ### Talk to our OpenSearch® experts --- Fill in this form and a member of our team will be in touch shortly.